Living here Who do I call?

Who do I call?

Emergencies

  • Life-threatening emergency Emergency services 999
    999

    Used for: fire, medical emergency, crime in progress, person trapped in lift, serious injury

    If someone's life is in danger or a crime is happening right now. Do not wait.

  • Gas leak National Gas Emergency 0800 111 999
    0800 111 999

    Used for: smell of gas, suspected gas leak

    Do not use light switches, doorbells, or any electrical device. Do not smoke or use a naked flame. Get out of the building and call from outside.

For anything life-threatening, dial 999 first.

Utilities

  • Heating and hot water East London Energy 0800 999 3080
    0800 999 3080 East London Energy Portal

    Used for: No hot water, no heating, heating bills, meter queries or problems

    East Village uses a district heating network: there is no gas boiler in your flat. Your landlord cannot switch supplier. If 3+ flats are affected, report it as a communal issue for a faster response.

  • Electricity Your electricity supplier

    GetLiving's preferred supplier is EDF, but you can switch to any provider

    • Power cut 105

      free from mobiles and landlines

    • Individual flat electricity issue

      Contact your landlord

    • To switch suppliers or for billing queries

      Contact your supplier

  • Water Thames Water
    • Emergency line 0800 714 614

      No water supply, low water pressure affecting whole building, water quality issues, leak in the street

Whose bin store is overflowing?

Your managing agent, or Newham for Chobham and street houses

An overflowing estate bin store is your managing agent, not Newham Report It.

An estate store is not Newham Report It. Get Living and Triathlon own their stores; Chobham and street houses use Newham's missed-bin form.

Services

  • Building issues Your landlord or housing provider

    Used for: Repairs inside your flat, communal areas, lifts, building access, structural issues

    Not sure who your landlord is? Check the Housing and landlords page.

  • Communal areas & estate East Village Management / Security

    Used for: Communal cleaning, communal lighting, gardens, estate-wide problems, gate issues, security concerns

    Via the concierge desk or GetLiving app

    For urgent estate issues out of hours, the concierge can contact security directly.

  • Crime (non-emergency) Metropolitan Police 101
    101 met.police.uk

    Used for: Reporting crime after the fact, suspicious activity, anti-social behaviour

    Always get a crime reference number: you'll need it for insurance claims. For anonymous intelligence: Crimestoppers 0800 555 111 (24/7, free, anonymous).

  • Medical (non-emergency) NHS 111 or your GP 111
    111 nhs.uk

    Used for: Medical advice, urgent GP appointments outside hours, prescription queries

Council & admin

  • Council issues Newham Council 020 8430 2000
    020 8430 2000 newham.gov.uk

    Used for: Fly-tipping, street lighting, public roads and pavements, environmental health

    Use the "Report It" tool on newham.gov.uk, it's the fastest route.

  • Parcel issues Retailer first, then the courier

    Used for: Missing or stolen parcels, wrong-address deliveries

    Depends on the courier

    On the Hub, log a neighbour heads-up on Parcel Watch. It is not sent to the police, council or landlords. Official next steps: 1. Claim with the retailer. 2. Tell the courier. 3. Report to the police on 101 for a crime reference. Concierge does not take parcels.

    • Get Living parcel desk

      Discontinued. Get Living no longer accepts parcels at Celebration Avenue, and concierge does not take parcels.

  • Pest control GetLiving (inside) or Newham Council (public areas)

    Used for: Mice, rats, bed bugs, insects

    Inside your flat or communal areas: GetLiving app or 0808 164 4744. On public roads or green spaces: Newham Council at newham.gov.uk.

General tips

Always get a reference number. Take photos of issues. Follow up in writing. Check the East Village Connect WhatsApp: someone may have already reported the same problem.