Who do I call?

The right contact for every issue in East Village — so you're not stuck trying to figure out who's responsible.

Emergencies

  • Life-threatening emergency Emergency services 999
    999

    Used for: fire, medical emergency, crime in progress, person trapped in lift, serious injury

    If someone's life is in danger or a crime is happening right now. Do not wait.

  • Gas leak National Gas Emergency 0800 111 999
    0800 111 999

    Used for: smell of gas, suspected gas leak

    Do not use light switches, doorbells, or any electrical device. Do not smoke or use a naked flame. Get out of the building and call from outside.

For anything life-threatening, dial 999 first.

Utilities

  • Heating and Hot Water East London Energy 0800 999 3080
    0800 999 3080 East London Energy Portal

    Used for: No hot water, no heating, heating bills, meter queries or problems

    East Village uses a district heating network - there is no gas boiler in your flat. Your landlord cannot switch supplier. If 3+ flats are affected, report it as a communal issue for a faster response.

  • Electricity Your electricity supplier

    GetLiving's preferred supplier is EDF, but you can switch to any provider

    • Power Cut 105

      free from mobiles and landlines

    • Individual flat electricity issue

      Contact your landlord

    • To switch suppliers or for billing queries

      Contact your supplier

  • Water Thames Water
    • Emergency Line 0800 714 614

      No water supply, low water pressure affecting whole building, water quality issues, leak in the street

Services

  • Building Issues Your landlord or housing provider

    Used for: Repairs inside your flat, communal areas, lifts, building access, structural issues

    Not sure who your landlord is? Check the Housing and Landlords page.

  • Communal areas & estate East Village Management / Security

    Used for: Communal cleaning, communal lighting, gardens, estate-wide problems, gate issues, security concerns

    Via the concierge desk or GetLiving app

    For urgent estate issues out of hours, the concierge can contact security directly.

  • Crime (non-emergency) Metropolitan Police 101
    101 met.police.uk

    Used for: Reporting crime after the fact, suspicious activity, anti-social behaviour

    Always get a crime reference number - you'll need it for insurance claims. For anonymous intelligence: Crimestoppers 0800 555 111 (24/7, free, anonymous).

  • Medical (non-emergency) NHS 111 or your GP 111
    111 nhs.uk

    Used for: Medical advice, urgent GP appointments outside hours, prescription queries

Council & admin

  • Council issues Newham Council

    Used for: Fly-tipping, street lighting, public roads and pavements, bins and recycling, environmental health

    Use the "Report It" tool on newham.gov.uk - it's the fastest route.

  • Parcel issues Retailer first, then the courier

    Used for: Missing or stolen parcels, wrong-address deliveries

    Depends on the courier

    1. Report to the retailer first - most will resend or refund. 2. Report to the courier and get a reference number. 3. If stolen, report to the police on 101 for a crime reference number for insurance.

    • GetLiving Parcel Service

      Discontinued. GetLiving no longer accepts parcels at their Celebration Avenue office.

  • Pest control GetLiving (inside) or Newham Council (public areas)

    Used for: Mice, rats, bed bugs, insects

    Inside your flat or communal areas: GetLiving app or 0808 164 4744. On public roads or green spaces: Newham Council at newham.gov.uk.

General tips: Always get a reference number. Take photos of issues. Follow up in writing. Check the East Village Connect WhatsApp — someone may have already reported the same problem.