Get Living's Celebration Avenue parcel desk is discontinued, and concierge does not take parcels. EVH does not hold concierge hours, locker brands, or a courier-by-courier playbook.
If your parcel was stolen
One Hub path, then the official desks that actually replace a parcel or issue a crime reference.
- Parcel Watch Log a neighbour heads-up on the Hub tracker
- Claim with the retailer Most will resend or refund — they are the official first step
- Report to the Met 101 or online — crime reference for insurance
- Get Living resident portal Landlord process and lobby CCTV requests