Community guidelines

These apply to everything residents post: comments, tracker reports, recommendations, tips, business edits and anything EVH adds later. They sit alongside the terms and the privacy policy.

• First-hand experience: what happened to you, in your building.
• Practical answers to questions other residents have asked.
• Strong opinions and fair criticism, of businesses, the council, landlords, developers and services.
• Disagreement, argued about the issue rather than the person.
• Recommendations of people and places you have used yourself, and what they were like.
• Corrections. I would rather be corrected than wrong.

• Naming an individual resident, or a member of staff below management level.
• Photographs of people who have not agreed to appear.
• Flat numbers, vehicle registrations or anything else that identifies a household.
• Abuse, harassment, bullying, stalking or anything targeting someone for who they are.
• Threats of violence, or encouraging violence, suicide or self-harm.
• Hate speech based on race, religion, ethnicity, nationality, sex, gender identity, sexual orientation, disability or age.
• Illegal content, including anything encouraging or assisting a criminal offence.
• Child sexual abuse or exploitation. Zero tolerance, and reported to the authorities.
• Content promoting, supporting or glorifying terrorism or violent extremism.
• Sexual content or solicitation.
• Fraud, scams, spam, advertising, letting adverts or referral links.
• Impersonating a resident, a public figure or an official body.
• Deliberately false reports to the trackers.
• Recommending your own business, or one that pays you, without saying so.

Every comment carries a report control. I read every report myself. A machine never decides one.

Anyone can use it. You do not need an account, you do not need to be the person affected, and the author is never told who reported them. Choose the reason that fits and add anything that helps me understand the problem.

If I hide or remove something, I tell the author which rule it broke. If you reported it while signed in, I can let you know what I decided. Reports made without an account leave me no way to reply.

Automated checks on comments

Before a comment appears, Claude (an AI model from Anthropic) reads it. It publishes comments that are clearly fine, rejects ones that clearly break these guidelines, and holds everything in between for me. You see straight away if yours was not published. Claude can get it wrong, so if you think it did, tell me and I will read it myself.

A report ends in one of three outcomes, and I say which:

• Left up: it does not break these guidelines. The report is dismissed and the content stays.
• Hidden: a reversible takedown, while I look into it or for a borderline case.
• Removed: off the site, with an internal record kept for the audit trail.

Illegal content and anything risking someone's safety is prioritised and acted on quickly. I can also block an account from posting, or remove it, for serious or repeated breaches, and where the law requires it I report illegal content to the police and cooperate with them and other authorities.

If your content was removed or your account was blocked and you think I got it wrong, appeal and ask me to look again. There is no second reviewer, so say what you think I got wrong rather than only that you disagree. Include enough detail for me to find the content. These guidelines may change as the community grows and the law changes. Anything material is named in What changed at the top of this page.